Frequently Asked Questions

Our DrawnBy: Washable Silicone Drawing and Colouring Mats are also made of Food-grade Silicone which means that they are heat resistant up to 220°C so you can put hot food and drinks on it and the DrawnBy: Washable Silicone Drawing and Colouring Mats are even dishwasher safe too!

Of course, we do not recommend that you let your children bite / eat the DrawnBy: Washable Silicone Drawing and Colouring Mats or DrawnBy: markers as (especially the pen caps) may be a hazard for them.

Do exercise caution and supervision when your child is using our products at all times as they can get up to the darndest things when your back is turned!

If your child should swallow any of our products in whole or in part, please consult your nearest physician.

We take the safety of our products seriously and have ensured the relevant testing and certification is acquired for the items and our factories have certification done with SGS International according to the various International and EU standards for the DrawnBy: Washable Silicone Drawing and Colouring Mats and DrawnBy: Markers which include:

FDA
EN71-3
ROHS
REACH (SVHC)
MSDS
EN14372
PAHS

You will be pleased to know that we have taken the additional steps to have all of our items (Bag, Markers, Pens and Mat) tested locally with TUV SUD PSB in Singapore for your peace of mind!

Our items are all certified for mechanical, fire and chemical safety under the EN-71 EU standard of safety for Toys & Games. You can refer to the certifications here.

You can refer to the certifications here.

Product Safety FAQ

Shipping charges for Singapore local postage are as follows:

We have free courier shipping for local purchases above $80 and free shipping for Malaysian purchases above $120.

We also offer you dynamic shipping rates for local and international courier shipping so that you can choose the best rate for yourself! Do be aware that International shipping times vary depending on your location!

Shipping FAQ

Your DrawnBy: Washable Silicone Drawing and Colouring Mats will be packed in a clear drawstring pouch and packed in a polymailer bag before mailing. The DrawnBy: Washable Silicone Drawing and Colouring Mats and DrawnBy: markers are hardy and will reach you safely through our local postal service, although delivery-wise we always recommend something with tracking for safety's sake.

Other miscellaneous items will be packed carefully into appropriately-sized mailing bags for mailing as well.

For larger orders (6 sets of DrawnBy: Washable Silicone Drawing and Colouring Mats and above), we will pack your items in a carton box for delivery. In the interest of being environmentally friendly, we will save on packing material and flat pack the items where applicable (loosely as DrawnBy: Mats, Drawstring Bags and DrawnBy: Markers, as opposed to packing the set in the Drawstring Bags). We will include a sample of what the final sample pack looks like so you know how it should look like when packaged properly.

Please do inform us if the mailing bag or box has been tampered or damaged upon receipt.

Shipping FAQ

Upon receipt of your order and confirmation of payment, we endeavour to send all orders out by the next working day. All of our mailing options have a tracking number which will be provided to you when your delivery has been confirmed.

Using Normal or Registered post, you should receive your items within 3-5 working days.
Using Courier service, you should receive your items within 2-4 working days.

Do be more patient over holiday periods as the local postal service can be overwhelmed with the big influx of mail traffic. If there are any non-receipts after 2 weeks, please do send an enquiry to jessica@drawnbyjessica.com and we will try out best to facilitate the issue and check with Singpost as best as we can.

Refunds/Replacements are NOT guaranteed as risks are clearly stated.

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Orders placed and paid before 10pm will be picked up / sent out the very next working day. Any orders received after 10pm will be considered part of the next day's orders.

For example:

Orders made on Thursday 10:01pm will be processed on Friday for pickup / send out on Monday.
Orders made on Friday 10:01pm can still be processed over the weekend for pickup / send out on Monday.
Orders made on Sunday 10:01pm will be processed on Monday for pickup / send out on Tuesday.

We will make contact should finding a courier become difficult to offer alternative options.

Shipping FAQ

The DrawnBy: markers are oil-based and have a shelf life of 18 months if unopened. Please do make your best effort to cap the markers properly as they dry out very quickly in Singapore's humid weather.

If you find that the markers are starting to dry out, you may try dipping the nibs in rubbing alcohol to try and reconstitute them. The coloured portion of the markers can be separated from the plastic body for you to drip a couple of drops of rubbing alcohol inside the barrel as well. Do avoid putting too much as the rubbing alcohol thins the ink and will affect the colour quality.

You can refer to DrawnBy:'s marker hack that we posted on Instagram for more visual help!

If this doesn't work, fret not! DrawnBy: markers are available as a stand-alone purchase from our DrawnBy: Washable Silicone Drawing and Colouring Mats :)

Because the ink is water soluble, do be careful not to colour over the mat where it is wet and allow for the mat to be dry properly before you begin a colouring session. Otherwise, the DrawnBy: Marker tips may become diluted - it will take some time for the ink to start flowing again.

Care FAQ

Kids these days don't know their strength and they are going to try and use those markers every which way they know how! But don't get surprised if you see that some of the DrawnBy: Marker nibs have suddenly gotten shorter while they were using them, there are solutions!

We recommend that you use a pair of tweezers to pull out the nib and yank it out back into place! This should be enough to lock it back in position and start colouring again! The coloured part of the DrawnBy: Marker can also be separated from the rest of the body to access the nib if it has totally gone into the chamber, but this requires a fair bit of strength so we would only recommend this as a last resort.

You can refer to DrawnBy:'s marker hack that we posted on Instagram for more visual help!

For DrawnBy: Markers, do remember to cap the lids back on tightly as humidity in the environment will cause the markers to dry out quickly if left open.

Care FAQ

Water and most soap will not get DrawnBy: marker ink out of clothes but we have had a measure of success with stronger dish washing detergents or laundry detergents in removing colours. Rubbing alcohol will also help to dilute the ink enough to get most of the stains on top.

Our suggested application is to place a towel below the affected clothing and drip rubbing alcohol onto the spot to soak and then rinse out. The towel will catch the ink that has dissolved with the rubbing alcohol and most of the stain would have come out.

This is not a foolproof solution but it may help for stubborn stains if applied quickly. Once ink has gotten into the fibres of fabric, it will be more difficult to remove.

While you're at it, that rubbing alcohol is great to give the nibs of your markers a quick clean! just use an antiseptic wipe, or dab a little on a tissue and swipe the nib to clean up dirty colours!

Cleaning FAQ

Items like the DrawnBy: Case and the DrawnBy: Zip Pouches are made of fabric to offer you something a little different from our reusable colouring mats!

DrawnBy: Markers are permanent on all fabric components so please use with caution if you intend to colour on your fabric items!

For our Zip Pouches and Shopping bags, they are made of nylon and are semi-waterproof. Do place a piece of paper underneath the fabric when colouring so that the ink does not seep to the other side of the product. These are machine washable but strong laundry or dish washing detergent may fade the colours over time.

For the DrawnBy: Case, you may wipe the internal compartments with a damp cloth. Please do not machine wash the case as it is lined with cardboard to keep it firm for the protection of its contents.

Because of the nature of the material, it's good to give the mats a good clean every once in a while under the tap and with a little bit of soap or detergent! After a good wash, just wipe or drip dry and they are ready to go again!

Frequent use will also help the mats to retain their integrity because the DrawnBy: Washable Silicone Drawing and Colouring Mats just love to be used! It's a good problem though! Let your creative colouring juices flow!

Care FAQ

We have tried and tested many popular brands of washable markers on our mats, most whiteboard markers and water-based pens DO WORK. Some examples include the IKEA or CRAYOLA markers.

However, for best results and the most satisfying colouring experience, we recommend that you use our Drawnby: Markers with our DrawnBy: Washable Silicone Drawing and Colouring Mats as well as the DrawnBy: Washable Silicone Coaster Mats.

Our proprietary DrawnBy: Markers are developed specifically for use on silicone surfaces and are also gentle on the hands and easily washed off even when ink gets on the skin.

Certain brands may not provide the same result and other washable markers tend to be very wet causing the ink may bead up on the silicone surface. Some may also render your DrawnBy: Washable Silicone Drawing and Colouring Mats stained and discoloured.

Care FAQ

Our DrawnBy: Washable Silicone products are all washable but are still table mats at heart and can function as a place mat for mealtimes! So do clean them often to keep it clean if you're going to use it around food! We recommend warm water with a little bit of detergent for hygiene purposes.

If you are using the mats solely for colouring, or while you are out, wet wipes are usually sufficient. You can fold them up and pack them in a bag to bring home for a proper wash!

Please try not to leave colours in overnight to the best of your ability as the colours may start to stick to the silicone, Red and Purple inks in particular tend to be more stubborn, so the soap helps to get them all washed out! :)

For colours that don't seem to wash out with soap and water, you may use Isopropyl or Rubbing Alcohol (available at your local pharmacy) to give a deeper clean. Isopropyl or Rubbing Alcohol will not compromise the integrity of your mat but do remember to rinse after to get rid of any lingering alcohol!

It's easy to clean!
Even Kids can clean up by themselves!

Do keep the markers away from cloth and other porous materials as it can be difficult to wash out the ink from such items.

Cleaning FAQ

Our very first batch of DrawnBy: Colouring Stickers is printed on matte-finished paper so you have much more options in terms of colouring! You may use anything from colour pencils, to crayons, to gel pens, to of course, our DrawnBy: Markers themselves to colour in the decals. Do note that inky pens may smudge so you should allow the ink to dry a little before peeling the DrawnBy: Colouring Stickers off to to paste :)

DrawnBy: Markers and Water Colour Pencils are actually erasable off this first batch of Colour Pencils - it was a pleasant surprise because we didn't expect them to be reusable too!

Do note that this matte-coating will be REMOVED in further runs of DrawnBy: Stickers.

Care FAQ

DrawnBy: Washable Silicone Drawing and Colouring Mats are 30cm x 40cm and the DrawnBy: Washable Silicone Coaster. Mats are 10cm x 10cm.

Our Silicone Mats are made of food-grade, FDA approved silicon which is soft and thin yet durable and and easy to fold! You can easily keep your DrawnBy: Washable Silicone Drawing and Colouring Mats in a neat little drawstring bag (provided) for when your family is on-the-go!

Product FAQ

Our recommendation for our colouring and drawing products is for ages 2 And up. But if your baby or child knows how to hold a pen, our products are definitely safe to use. Do be aware that the pen caps may be hazard if swallowed as they can cause children to choke so children should always be supervised when playing!

As for upper age limit, I myself have enjoyed colouring on the DrawnBy: Washable Silicone Drawing and Colouring Mats and a lot of adults tell me that colouring these designs are therapeutic for them too! There's really no restriction to what age can have fun with the DrawnBy: range of products!

Product FAQ

DrawnBy: designs are printed by indelible ink and SHOULD NOT be washable when you apply friction on the DrawnBy: Washable Silicone Mats or clean them with soap and water.

We do however spot printing errors when the mats are shipped in from time to time and have tried our best to remove such errors so that customers receive our best stock! Our eyes are only human though, so one or 2 imperfections may slip through our Quality Control processes. This is why we offer exchanges within 10 days if you find any imperfections on your mats, as long as they are still in their original packaging.

The imperfect mats are not perfect, but they are still good and we will regularly offer these DrawnBy: Washable Silicone Mats for massive discount with proceeds to go to a local charity.

If you do find that the ink on your DrawnBy: Washable Silicone Mats are fading, do drop us a line and we will do the necessary investigations and feedback to prevent this from happening in any of our further prints.

Product FAQ

We are so glad that you asked! You're support and encouragement means the world to us and while we have a hefty list of Do's and To-do's, we understand that every customer has their own circumstances. We are HERE to listen to you and help you with any questions you have along the way.

Do feel free to get in touch with us, either by DM or by email. Or even through any of our social pages!

You can read more about the terms and policies that govern the DrawnBy: website at the below links

Privacy Policy

Terms of Service

Other FAQ

Thank you so much for your interest in our humble and home-grown designs! We spend a lot of time researching and drawing the little elements and are so glad that you love the final DrawnBy: Washable Silicone Drawing and Colouring Mats!

We hope to roll out more new products and designs as soon as possible but we need your help! Your support helps us to go ahead with our next production run(s) that much faster and we really do treasure every sale!

Please do send us an email at jessica@drawnbyjessica.com or drop a note if you would like to see anything specific. We love to hear requests from our customers!

Other FAQ

We typically do a pop-up or market every other month! We update our socials regularly with our schedule so do visit our social pages to find out more about our next physical booth!

Looking forward to see you there!

At the moment DrawnBy: is looking at some popular retail shops to stock DrawnBy: Products but we do not have our own physical retail front as of yet. DrawnBy: sincerely hopes that some time in the future we will be able to provide customers with the convenience of our own shop where you will be able to come and purchase DrawnBy: Products directly!

DrawnBy: is grateful for every single one of you who is helping us to make this dream come true!

In the meantime, we have placed our DrawnBy: mats at some cafes and bistros in Singapore so you can have enjoy a spot of colouring while having a meal or coffee break!

Please see the list here

If you have suggestions of where else our DrawnBy: Mats can go, or are a business or food establishment that would like to see our DrawnBy: Products at your shop or eatery, please do get in touch with us by sending an email to jessica@drawnbyjessica.com!

If you would like a refund, please do send us an email at jessica@drawnbyjessica.com with any evidence (such as pictures and videos) of the unsatisfactory parts of your DrawnBy:Jessica products. DrawnBy:Jessica endeavours to inform you of the approval or rejection of your refund as soon as possible.

If your refund is approved, then DrawnBy:Jessica will automatically be process it.

Customers are responsible for return shipping costs. Shipping costs are non-refundable. For exchanges received by mail, the cost of return shipping will be required. Collection may be arranged at DrawnBy:Jessica's convenience.

Please refer to our Refund Policy and Refund FAQ for more information.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For DrawnBy: Washable Silicone Drawing and Colouring Mats to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For DrawnBy: Markers to be eligible for a return, we require a photograph or video of the defect or issue. Please do contact us directly if you are sending your purchase back.

Items excluded from refunds include:

Gift Cards
Sale Items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

An exchange can be possible - please do send us an email at jessica@drawnbyjessica.com to set up an arrangement for exchange.

Exchanges and Refunds are up to the discretion of DrawnBy:Jessica and are not guaranteed

For full information on refunds, please refer to our Refund Policy and Refund FAQ