Upon receipt of your order and confirmation of payment, we endeavour to send all orders out by the next working day. We strongly recommend the use of Courier or Registered mail services so that you can refer to the tracking number provided when your delivery has been confirmed.
Using Normal or Registered post, you should receive your items within 3-5 working days.
Using Courier service, you should receive your items within 2-4 working days but you may opt for "Pickupp Small Parcel" the courier service or Qdelivery Quick for same day delivery (i.e. pickup and delivery on the next working day)!
Do be more patient over holiday periods as the local postal service can be overwhelmed with the big influx of mail traffic. If there are any non-receipts after 2 weeks, please do send an enquiry to jessica@drawnbyjessica.com and we will try out best to facilitate the issue and check with Singpost as best as we can. Refunds/Replacements are NOT guaranteed as risks are clearly stated.
Orders placed and paid before 10pm will be picked up / sent out the very next working day. Any orders received after 10pm will be considered part of the next day's orders.
For example:
Orders made on Thursday 10:01pm will be processed on Friday for pickup / send out on Monday.
Orders made on Friday 10:01pm can still be processed over the weekend for pickup / send out on Monday.
Orders made on Sunday 10:01pm will be processed on Monday for pickup / send out on Tuesday.
Kindly note for Same day Delivery Services, it means that items will still be processed for pickup the day after payment for delivery on the same day as items were picked up and not on the day of payment itself.
Do book Same Day Delivery Services early as daily slots are limited. We will try on best effort basis to find an alternative courier, but we will make contact should finding a courier become difficult to offer alternative options.
Shipping FAQ
