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DrawnBy: Washable Silicone Drawing and Colouring Mats are 30cm x 40cm and the DrawnBy: Washable Silicone Coaster Mats are 10cm x 10cm. 

Our Silicone Mats are made of food-grade, FDA approved silicon which is soft and thin yet durable and and easy to fold! You can easily keep your  DrawnBy: Washable Silicone Drawing and Colouring Mats in a neat little drawstring bag (provided) for when your family is on-the-go!

Product FAQ

The DrawnBy: markers are oil-based and have a shelf life of 18 months if unopened. Please do make your best effort to cap the markers properly as they dry out very quickly in Singapore's humid weather.

If you find that the markers are starting to dry out, you may try dipping the nibs in rubbing alcohol to try and reconstitute them. The coloured portion of the markers can be separated from the plastic body for you to drip a couple of drops of rubbing alcohol inside the barrel as well. Do avoid putting too much as the rubbing alcohol thins the ink and will affect the colour quality.

If this doesn't work, fret not! DrawnBy: markers are available as a stand-alone purchase from our DrawnBy: Washable Silicone Drawing and Colouring Mats :)

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For DrawnBy: Washable Silicone Drawing and Colouring Mats to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For DrawnBy: Markers to be eligible for a return, we require a photograph or video of the defect or issue. Please do contact us directly if you are sending your purchase back.

Items excluded from refunds include:

Gift Cards
Sale Items
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

An exchange can be possible - please do send us an email at jessica@drawnbyjessica.com to set up an arrangement for exchange.

Exchanges and Refunds are up to the discretion of DrawnBy:Jessica and are not guaranteed

For full information on refunds, please refer to our Refund Policy and Refund FAQ

If you would like a refund, please do send us an email at jessica@drawnbyjessica.com  with any evidence (such as pictures and videos) of the unsatisfactory parts of your DrawnBy:Jessica products. DrawnBy:Jessica endeavours to inform you of the approval or rejection of your refund as soon as possible. 

If your refund is approved, then DrawnBy:Jessica will automatically be process it.

Customers are responsible for return shipping costs. Shipping costs are non-refundable. For exchanges received by mail, the cost of return shipping will be required. Collection may be arranged at DrawnBy:Jessica's convenience.

Please refer to our Refund Policy and Refund FAQ for more information.

Thank you so much for your interest in our humble and home-grown designs! We spend a lot of time researching and drawing the little elements and are so glad that you love the final DrawnBy: Washable Silicone Drawing and Colouring Mats! We hope to roll out more new products and designs as soon as possible but we need your help! Your support helps us to go ahead with our next production run(s) that much faster and we really do treasure every sale! 

Please do send us an email at jessica@drawnbyjessica.com or drop a note if you would like to see anything specific. We love to hear requests from our customers! 

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